Shipping, Delivery & Returns Policy
Product(s) once ordered will be shipped within 7 working days.
For return of a product, you must inform us within 5 days of receiving the product. A return request must be sent to Poc&Ple Studio by email at email@example.com along with image of the product received. Once your return request is received and accepted by Poc&Ple Studio you can return any unused items within 5 days of receipt for a store credit via post using the returns label on the reverse of your delivery note. Postage must be paid by the customer and will not be refunded by Poc&Ple Studio. Further, the exchange option is not available. Nevertheless, you can always return your order within the established return period and place another order.
Poc&Ple studio does not have refund policy. However, we will provide you with a credit coupon, the coupon value will be the same amount of the product you purchased. You can redeem this coupon within 3 months on our website to shop.
Poc&Ple Studio will not be responsible or liable for any loss or damage caused to the product during transit from the customer to Poc&Ple Studio. Once returned product is received at Poc&Ple Studio and the product has been inspected for quality and found satisfactory, you will be provided with store credit.
Please ensure that the product is in its original condition and packaging with original tags intact. We would require the product to be returned in its original packing. Once returned order is received, we reserve all rights to inspect the condition of the product before processing any return. Product(s) which show any signs of being used or without tags will not be eligible for store credit and we will not be liable to send it back to you. You agree not to dispute and accept the final decision made by Poc&Ple Studio in regards to a return request. Further, any purchase against a credit coupon is not eligible for return.
For International Orders, the customer would be responsible for any and all customs duties applicable at the time of delivery and returns. As the recipient, customers are liable for all import duties, customs and local sales taxes levied by the country to which order is shipped to; payment of these is necessary to release your order from customs on arrival.
We reserve the right at our sole discretion to refuse or cancel, part or full, any confirmed order on the following grounds:
- In the event of a technical and/or typing error in the prices or other details of the products contained on the webpage when the order was placed.
- Due to lack of availability of the product.
- When the security systems indicate that the order may be fraudulent.
- If Poc&Ple Studio is unable to deliver the order to the address provided.
If your order is cancelled by Poc&Ple Studio after your payment is received, the amount will be refunded to the account/card used for making the payment. The customer agrees not to dispute the decision made by Poc&Ple Studio and accepts our decision regarding the cancellation.