Shipping, Delivery and Returns - International
Product(s) once ordered will be shipped within 7 working days.
For return of a product, you must inform us within 5 days of receiving the product. A return request must be sent to Poc and Ple Studio by email at email@example.com along with image of the product received. Once your return request is received and accepted by Poc and Ple Studio you can return any unused items within 5 days of receipt for a store credit (provided the items are in a new and unused condition) via post using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by Poc and Ple Studio. Further, the exchange option is not available. Nevertheless, you can always return your order within the established return period and place another order.
Poc and Ple Studio will not be responsible or liable for any loss or damage caused to the product during transit from the customer to Poc and Ple Studio. Once returned product is received at Poc and Ple Studio and the product has been inspected for quality and found satisfactory, you will be provided with store credit of value equal to the amount paid for purchase of the product.
The customer would be responsible for any and all customs duties applicable at the time of delivery and returns. As the recipient, customers are liable for all import duties, customs and local sales taxes levied by the country to which order is shipped to; payment of these is necessary to release your order from customs on arrival.
We reserve the right at our sole discretion to refuse or cancel, part or full, any confirmed order on the following grounds:
- In the event of a technical and/or typing error in the prices or other details of the products contained on the webpage when the order was placed.
- Due to lack of availability of the product.
- When the security systems indicate that the order may be fraudulent.
- If Poc and Ple Studio is unable to deliver the order to the address provided.
If your order is cancelled by Poc and Ple Studio after your payment is received, the amount will be refunded to the account/card used for making the payment. The customer agrees not to dispute the decision made by Poc and Ple Studio and accepts our decision regarding the cancellation.