Shipping, Delivery and Returns - India
Product(s) once ordered will be shipped within 7 working days.
For return or exchange of a product you must inform us within 5 days of delivery of that product. Please send an email to firstname.lastname@example.org with the order no and attach an image of the product purchased. Once you have mailed us and your request is approved as an eligible return/exchange, we will arrange for the product to be picked up.
Please ensure that the product is in its original condition and packaging. We would require the product to be returned in its original packing. Once returned order is received, we reserve all rights to inspect the condition of the product before processing any returns or exchanges. Product(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges and will be couriered back to you. You agree not to dispute and accept the final decision made by Poc and Ple Studio in regards to a return/exchange request. Please note that product sent as an exchange cannot be returned or exchanged again. Further, any purchase against a credit coupon is not eligible for return or exchange.
Poc and Ple studio does not have refund policy. However, we would be happy to exchange your product for a different size or provide you with a credit coupon. The coupon value will be the same amount as that of the product you purchased. You can redeem this coupon within 3 months on our website to shop.
We reserve the right at our sole discretion to refuse or cancel, part or full, any confirmed order on the following grounds:
- In the event of a technical and/or typing error in the prices or other details of the products contained on the web page when the order was placed.
- Due to lack of availability of the product.
- When the security systems indicate that the order may be fraudulent.
- If Poc and Ple Studio is unable to deliver the order to the address provided.
If your order is cancelled by Poc and Ple Studio after your payment is received, the amount will be refunded to the account/card used for making the payment. The customer agrees not to dispute the decision made by Poc and Ple Studio and accepts our decision regarding the cancellation.